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How Can We Help?
Questions about fire pits, pizza ovens, patio sets, or an existing order? Owned and operated by Woodfire Haven, our team is ready to help.
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Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. That means you can expect delivery within 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your fire pit, pizza oven, or patio set every step of the way.
Do you offer free shipping on outdoor furniture and fire pits?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on your destination and package size. Please visit our Shipping Policy page for full details on carriers and delivery estimates.
What is your return policy for large outdoor items?
We want you to love your purchase. If something does not meet your expectations, please contact our team within the return window outlined on our Returns & Exchanges page. We will walk you through the process and make it as straightforward as possible.
Can I exchange a patio set for a different style or size?
Absolutely. If the dining set or furniture piece you received is not quite right for your space, reach out to our support team and we will help coordinate an exchange. We recommend checking product dimensions on each listing before ordering to ensure the best fit for your patio or deck.
What type of fuel do your woodfired ovens and grills use?
Our woodfired pizza ovens and grills are designed to burn seasoned hardwood or wood pellets, depending on the model. Each product listing includes specific fuel recommendations and usage guidelines. If you need help choosing the right oven or grill for your cooking style, our team is happy to assist.
How do I choose the right fire pit for my outdoor space?
Consider the size of your patio or yard, how many people you typically host, and whether you prefer wood-burning or gas options. Our product descriptions include dimensions, material details, and heat output to help you compare. Feel free to send us a message if you would like a personalized recommendation.
Do you charge sales tax on orders?
Sales tax, if applicable, is calculated and displayed at checkout.
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What We Stand For
Fast Response
Our support team replies to every email and message within one business day, weekdays included.
Secure Checkout
Every transaction is protected with industry-standard SSL encryption to keep your payment details safe.
Built for Outdoors
Our fire pits, ovens, and patio furniture are crafted with weather-resistant materials designed for lasting use.
Free Shipping
Most orders ship free within the Continental U.S., with tracking included on every shipment.
